Keep a human in the loop whenever the next action needs judgement, money, or a promise to a client. The AI employee can draft, chase, and file. It should not send a price, accept a risk, or speak for you on a messy exception. The team is not the problem. The volume is. A human in the loop is how you keep that honest.
The default
Drafts go out only on paths you approved. Everything else waits for a person.
That is slower on day one and safer on day thirty.
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When we refuse a seat
If the only way to make it work is to let the model invent a price or a legal answer, we will not take the seat.
Questions
- Does a human review every message?
- At the start, yes. Once a path is boring, the human only sees exceptions.
- What is an exception?
- Anything outside the written rules: a new price, a complaint, a legal question, a one-off promise.
- Can we turn the human off later?
- You can narrow the review. You should not remove a person from money or client promises.
Author
Louis Grange
Founder, The AGNTCY
First-hand notes from deploying AI employees. No unsourced statistics.
Author page and LinkedIn60-second quiz
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